Terms and conditions of use
Any use of this website means that you agree to them. If you do not agree with these terms and conditions then you are not authorized to use this website.
Prices and taxes are the real ones on the day of the order. But the price as you see it on the website is only good for a delivery in France.
International shipping get special conditions which the customer will be notified before the order validation (taxes and shipping fee).
All quoted prices are subject to correction for clerical errors. If an error occurs, the seller will contact the customer to inform him of the mistake made and tell him that the order will be charged to the corrected price. However the customer has the right to refuse the price correction. He is free to cancel the order without penalties fees.
The delivery times are explained HERE.
Any delay in delivery due to circumstances beyond the control of the seller shall not invalidate the order.
Cancel your order
If you order has the status "order sent to the warehouse", it can no longer be cancelled. You can still contact our customer service that can try to contact the courier to stop the parcel. If the parcel can be stopped, you'll get a refund minus shipping fees.
You can return an item within 14 days at your own expense. The item has to be unused and in new condition. Both the returned item and its packaging has to be in unused as new condition. Shipping fees can't be refunded. If your parcel can't be delivered, or you refuse the delivery, you'll be refunded minus shipping fees and return fees.
The shipping cost you paid when you placed your order, the return shipping cost as well as customs and VAT charges will not be refunded.
If you return an item from outside the European Union, please clearly mark the package "RETURNED GOODS", to avoid any customs charges. FENOM.COM is not responsible for any return custom and VAT charges made.